SPLO: Service Parts Logistics Operations
AM General's warehouse supports an inventory of over 30,000 part numbers and an on-hand inventory of over 15,000 parts. Our dedicated facilities include an administrative center for order processing and a 300,000-square-foot warehouse.
Parts can be ordered through our AM General catalogue or a quote can be obtained online.
For parts orders, please have your Government credit card information ready, as well as a part number or NSN for the part you are ordering. An IMPAC credit card can also be used for orders. To order parts for the Middle East and Africa, contact Optimum Vehicle Logistics.
Our full-time Customer Service Department is designed to respond quickly to customer needs. The friendly, courteous staff stands ready with the help needed to fill your order immediately, usually within 24 hours. Technicians and instructors are also available to answer HMMWV technical and parts-related questions.
Our Field Service Representatives (FSR) are the customer's direct link to AM General. They provide up-to-date technical expertise and hands-on training to customers all over the world. These FSRs have years of service at AM General, and many have active military automotive maintenance and training experience.
AM General's training program helps improve vehicle performance and extends the vehicle's service life. Plus, it helps customers know and operate our vehicles to their fullest potential. Most training is conducted at our training facility in South Bend, however we also provide training at customer locations around the world.